Shipping Policy

At Vios Living, we strive to deliver your orders quickly and efficiently. Below you’ll find all the details of our shipping process so you know exactly what to expect when shopping with us.

Shipping Costs

We are pleased to offer free shipping on all orders to the United States, United Kingdom, Ireland, Australia, and Canada — with no minimum order value.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed the next business day.
• You will receive a dispatch confirmation email with a tracking number.

Estimated Delivery Times

Delivery times may vary depending on destination and customs processing.

• United States: 7–14 business days
• United Kingdom & Ireland: 7–14 business days
• Australia & Canada: 7–14 business days

(These periods include transport from our international shipping center to your doorstep.)

Shipment Tracking

Once your order has shipped, you will receive a tracking link via email. Use this link to monitor the status of your delivery.

If you experience any issues, please contact us at info@viosliving.com . We aim to respond within 24 hours.

Customs, Duties, and Taxes

For US Customers: Orders shipped to the United States with a value under $800 are generally exempt from import duties. State or local sales tax may still apply.

For International Customers (UK, Ireland, Australia, Canada): International shipments may be subject to import duties and taxes imposed by your local customs authority. These charges are the responsibility of the customer.

Delivery Problems

• Lost Packages: If your order has not arrived within 30 days of shipment, please contact us so we can initiate an investigation. If deemed lost, we will issue a replacement or refund.
• Incorrect Address: Please ensure your shipping details are correct at checkout. We are not responsible for delivery failures due to incorrect or incomplete addresses. Redelivery fees may apply.

Need Help?

If you have any questions regarding shipping, our team is happy to assist.

Email: info@viosliving.com (We strive to respond within 24 hours)

Thank you for choosing Vios Living. We look forward to delivering style and quality directly to your home.