Updated Return & Refund Policy

Returning Goods

If you are not satisfied with your purchase, you may return items in their original, unused condition within 30 days of delivery.

• Registration: All returns must be authorized in advance by our customer service team.
• Tracking: Return packages must include a track & trace number. We are not responsible for returns lost in transit.
• Refund Process: Once received and inspected, refunds will be issued to the original payment method within 5–7 business days.

Defective or Damaged Items

If you received a defective or damaged item, please contact our customer service team immediately and provide:

1. Order number
2. Name of the damaged item
3. Description of the defect
4. Photographic proof of the damage or defect

Damaged in Transit: If your package arrived damaged, please photograph the packaging before opening it and contact us within 7 days of delivery. Claims submitted after 7 days or without photographic evidence may not be eligible for a refund or replacement.

Wrong Item Received

If you received the wrong item, please contact us immediately with:

• Your order number
• The item ordered versus the item received
• A photo of the received item and packaging labels

Exchanges

We do not offer direct exchanges. To receive a different product, please complete the return process for your original item and place a new order.

Note for US Customers: For voluntary returns, international shipping costs to our warehouse in Singapore are the responsibility of the customer. We strongly recommend using a tracked carrier.

Return Address

VIOS LIVING
60 Paya Lebar Road, #07-54
Paya Lebar Square
Singapore 409051

Legal Disclaimer

To the extent permitted by law, Vios Living provides its products “as is” without any express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose.

Contact Us: info@viosliving.com