Privacy Policy

Last updated: January 13, 2026

This Privacy Policy describes how Vios Living ("we," "us," "our," or the "Website") collects, uses, stores, and discloses your personal information when you visit our website, use our services, make a purchase on viosliving.com (the "Website"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to the users of the Services, whether as a customer, website visitor, or other data subject.

We are committed to protecting your privacy in accordance with applicable data protection laws, including:

• The General Data Protection Regulation (GDPR) (EU & Ireland)
• The UK GDPR and Data Protection Act 2018 (United Kingdom)
• The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
• The Privacy Act 1988 (Australia)
• US State Privacy Laws, including the California Consumer Privacy Act (CCPA/CPRA)

By using and accessing our Services, you consent to the collection, use, and sharing of your information as described herein. If you do not agree, please do not use the Services.

Company Information

Company Name: Vios Living

Customer Support Email: info@viosliving.com

Personal Information We Collect

When you visit our website, we collect certain information about your device, interactions with the website, and information necessary to process your purchases.

Device Information

• Examples: Browser version, IP address, time zone, cookies, browsing behavior.
• Purpose: Website functionality, analytics, and cookie consent compliance.

Order Information

• Examples: Name, billing/shipping address, payment details, email, phone number.
• Purpose: Payment processing, fulfillment, shipping, and fraud prevention.

Customer Support Information

• Examples: Information provided via email, chat, or phone.
• Purpose: Customer support and service improvement.

How We Use Your Personal Data

• Order Fulfillment: Payment processing and delivery.
• Communication: Order updates and inquiries.
• Security: Fraud and risk assessment.
• Marketing (with consent): Personalized promotions.

Contact

For questions regarding this Privacy Policy or your personal data, please contact:

Vios Living Privacy Team
Email: info@viosliving.com
Address: 12 Sumner St, London, SE1 9JZ, United Kingdom